We can ship to virtually any address in the world. If you are ordering CBD products, we can only ship if it is legal to receive in your City/State.
Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, you will have the choice of First Class USPS Shipping or Priority USPS Shipping. If you require that we use a different shipping method, please call us before placing your order at 234-571-1100.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Returns & Refunds
Groove has a 30 day refund / exchange policy on all new items with the exception of Vaporizers.
Vaporizers carry a 14 day exchange policy on defective / DOA units.
If 30 days have gone by since your purchase, we are unable to offer you a refund or an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To be eligible for a refund, item must be unopened or unused, in brand new condition.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer., (Some vaporizers carry their own warranty if unit becomes defective past the expiration date. Always keep your receipt.)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed. A credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
You are responsible to pay for the cost of shipping back.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, your choice of an In-Store Credit or a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.
To return your product, please mail it to: PO Box 942, Kent Ohio 44240
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.